Black Friday Appointments | Terms & Conditions

We're so excited to give your jewellery a little attention this Black Friday! Before booking, here are a few things to know.

1. Your Appointment

  • Appointments take place in Wellington on the dates shown in our booking calendar.

  • Each appointment is approximately 15 minutes with Zoë.

  • Please bring the jewellery you'd like to discuss or have assessed.

  • There's no obligation to proceed with any work following your appointment.

Cleaning: Suitable pieces can be cleaned during your appointment. Zoë will assess your jewellery first to make sure it's safe to clean. There is no charge for cleaning appointments. If any cleaning charges are determined to be required for a specific piece or pieces, these will be confirmed before proceeding.

Repairs, resizing & redesigns: These appointments are consultations only. You'll have the chance to sit down with Zoë, discuss your piece and explore what's possible. Any further work will be quoted and arranged separately.

Precious-metal exchange: Bring in your unwanted solid gold, silver or platinum jewellery for assessment. Eligible precious metals may be exchanged for a ZPJ voucher rather than cash. All exchanges are subject to assessment and valuation.

2. Booking Deposits

Cleaning and precious-metal exchange appointments are free to book.

Repair, resizing and redesign consultations require a $50 NZD booking deposit, payable when booking.

  • If you go ahead with the quoted work, your $50 will be credited towards the cost.

  • If you decide not to proceed with suitable work proposed by Zoë, we'll convert your deposit into a $50 ZPJ voucher.

  • If Zoë assesses your jewellery and determines it isn't suitable for the repair, resizing or redesign service you've booked, you can choose between a full refund of your $50 deposit or a $50 ZPJ voucher.

  • No work will begin without your approval of the quote.

3. Cancellations & No-Shows

Plans change, we completely understand!

  • 24 hours or more before your appointment: Cancel for a full refund of your deposit.

  • Less than 24 hours before your appointment: Your deposit will be converted into a $50 ZPJ voucher and emailed to you.

  • If you don't attend your appointment: Your deposit will automatically be converted into a $50 ZPJ voucher and emailed to the address provided when booking.

  • If ZPJ needs to cancel: We'll offer you another available appointment or a full refund of your deposit.

To cancel, please contact us at hello@zoeporter.co.nz.

4. Jewellery Assessments & Quotes

All cleaning, repairs, resizing, redesigns and precious-metal exchanges are subject to Zoë's assessment.

Some pieces may not be suitable for the requested work due to their materials, condition or construction.

Where further work is possible, we'll discuss the options, costs and next steps with you before proceeding.

5. ZPJ Vouchers

Any $50 voucher issued in place of a booking deposit can be used towards Zoë Porter Jewellery pieces.

Vouchers cannot be exchanged for cash and will be valid for three years from the date of issue. Your voucher will include its expiry date.

6. A Few Final Things

By booking, you agree to these appointment terms. Nothing in these terms limits your rights under New Zealand consumer law.

If you have any questions before booking, get in touch at hello@zoeporter.co.nz.

We can't wait to see you and your jewellery!